top of page
-
Where are we based?We provide our services across the Caribbean, however we are based in Saint Lucia.
-
How can I schedule a service?You can contact us through the form on our website, call us at +1(758) 452-0594/384-7868, or email us at info@hnles.com. We'll guide you through the booking process.
-
Are your cleaning products eco-friendly?Yes, we mostly use environmentally friendly and non-toxic products to ensure safety for you and the environment.
-
Do you offer emergency cleaning services?Yes, we provide emergency services for situations like smoke damage, mold outbreaks, or water-damaged documents based on availability.
-
How do I place an order for a product?To place an order for a product, you can use our online store, and payment can be collected through bank transfer, cheques, and cash-on-delivery. Our online store lists the products which are available here:
-
How do I know if i have a mold problem?Common signs include musty odors, visible spots, or allergy-like symptoms. However, it is highly recommended to conduct an indoor air quality assessment to understand what contaminants are present in the indoor environment.
-
Can I get rid of mold by myself?The extensively researched standards and protocols which we follow from IICRC, our professional equipment, and our 10+ years of experience is needed to ensure that mold will be removed effectively and safely. It is not recommended to attempt to remove mold by yourself as it may not be effective.
-
Is mold remediation safe for my family or employees?Our process follows strict safety protocols with extensive Personal Protective Equipment (PPE) to ensure that our employees are not affected when performing remediation, hence individuals without the necessary PPE will not be allowed on-site. After remediation, the room/building will be safer than ever to occupy.
-
What does deep cleaning include?Our deep cleaning service targets hard-to-reach areas, heavy buildup, and neglected spaces for a comprehensive clean.
-
How often should I schedule deep cleaning?We recommend deep cleaning every 3-6 months, depending on the usage and condition of your space.
-
Can you clean all types of upholstery?Yes, we clean most types of upholstery, including fabric and leather, using safe and effective techniques.
-
How long does it take for furniture to dry?Typically, upholstery takes 4-6 hours to dry, depending on the fabric and cleaning method used.
-
What types of odors can you eliminate?We handle odors caused by smoke, pets, mold, and other persistent smells using advanced deodorization techniques.
-
Will the odor return after treatment?No, our methods target the source of the odor to ensure it is completely eliminated.
-
Can you remove smoke odors?Yes, our smoke remediation service removes smoke residues and odors from affected areas.
-
Will the smoke odor return after treatment?No, using our advanced methods, we target the source of the odor to ensure it is completely eliminated.
-
What types of documents can you restore?We specialize in restoring paper documents, books, photographs, and other sensitive materials which are affected by mold, dust or asbestos contamination.
-
Is document remediation 100% effective?While results depend on the extent of the damage, we use advanced techniques to recover as much as possible.
Still Have Questions? Send us a query!
bottom of page